We take privacy and security seriously. Protecting your personal information and health data is a top priority. This Privacy Policy explains how Secure Tabs collects, uses, and safeguards your information.
We follow Australian privacy laws, including the Privacy Act 1988, ensuring that your data is handled with care and transparency. Our goal is to keep things simple, clear, and easy to understand. You deserve to know how your information is used, and we’re here to make that process as straightforward as possible.
Why We Collect Your Information
Our pharmacy collects and uses personal information to provide you with safe and reliable healthcare services. This includes filling prescriptions, arranging delivery, offering patient support programs, and handling insurance and reimbursements.
We also use this information to comply with legal and regulatory requirements, improve our services, and enhance your overall experience. If we ever need your information for another purpose, we’ll let you know at the time of collection.
What Information We Collect
When you use our online pharmacy, we may collect certain personal details to provide you with the best possible service. With your consent, and as required by law, this may include:
- Your name and contact details (email, phone, address)
- Date of birth (to verify eligibility for certain medications)
- Health-related information (such as prescriptions and medical details needed to manage your medications)
- Purchase history and preferences (to improve your experience and offer relevant services)
If you apply for a position with us, we may also collect details from your resume and cover letter.
Additionally, we may gather publicly available information or non-personal data, such as browsing behavior, to enhance our services. If this non-personal data is ever linked to your personal information, we’ll treat it with the same level of care.
Your choice matters. You’re not required to share your information, but some services—like prescription management or delivery—may not be available without it.
How We Share Your Information
We may share your personal information in certain situations to ensure our services run smoothly and comply with legal requirements. This may include:
- Third-party service providers who help us manage our website, process payments, or deliver your medications.
- Law enforcement agencies if required for fraud investigations or legal matters.
- Legal, financial, or insurance professionals in cases involving business operations, restructuring, or compliance.
- Other instances with your consent, such as when you agree to specific uses of your data.
We do not sell your information. We only share it when necessary for the purposes it was collected, with your explicit or implied consent, or as required by law. Your consent can be given in different ways—by checking a box, using our website, or continuing to use our services.
Where Your Information is Stored
We store your personal information on secure servers, which may be managed by third-party providers. While our main operations are in Australia, some data may be processed in other locations, depending on our service providers.
If your information is stored or processed outside our country, it may be subject to different privacy laws. However, we take strong measures to ensure your data remains secure and handled in line with Australian privacy regulations.
In rare cases, legal authorities in those jurisdictions—such as courts or law enforcement—may request access to this data. We only share information when required by law and always strive to protect your privacy.
Your Consent and Control
You have the right to decide how your personal information is collected, used, and shared. We only use or disclose your data with your consent, unless the law requires otherwise.
- Your consent can be express (given in writing or verbally) or implied (for example, when you use our services or receive treatment).
- For most healthcare-related services, consent is considered implied since managing prescriptions and medication requires access to certain health details.
- If we need to use your information for a different purpose, we’ll let you know and, if required, ask for your explicit consent.
You can withdraw your consent at any time by notifying us. However, this may affect certain services, such as prescription management or deliveries. If you choose to withdraw, we’ll explain any potential impacts so you can make an informed decision.
Keeping Your Information Secure
We take security seriously and use a range of protections to keep your personal information safe. This includes physical safeguards, strict policies, and secure technology to prevent loss, misuse, or unauthorized access. Our team is also trained to handle your information with care.
That said, no system is completely foolproof. Data sent over the internet can sometimes be intercepted by unauthorized third parties. While we do everything possible to protect your privacy, we can’t guarantee absolute security for data beyond our control.
If you have concerns about data security, feel free to reach out—we’re happy to discuss how we protect your information.
Children’s Privacy
The website and services of Secure Tabs are not intended for children under 16 years old. We do not knowingly collect personal information from anyone under this age.
If you’re under 16, please do not share any personal details through our website. If we learn that we’ve received information from a child, we’ll delete it as soon as possible. Parents or guardians who have concerns can contact us for assistance.
Keeping Your Information Accurate
We do our best to ensure your personal information is accurate, complete, and up to date. If your details change—like your address, email, name, or medical conditions—we encourage you to update us. This helps us provide the best possible service.
You have the right to review and correct your personal information. In rare cases, we may decline access, such as when the request involves someone else’s private details.
To protect your privacy and security, we may ask you to verify your identity before processing any updates or access requests. If there are any fees for retrieving specific information, we’ll inform you first and proceed only with your approval.
Your Rights Over Your Information
You have control over your personal information and can make requests regarding how we handle it. You can:
- Request access to review the personal information we hold about you.
- Ask us to limit how we use or share your information.
- Object to certain uses of your data.
- Update or correct details, like your email or contact information.
- Request a transfer of your personal data to another organisation.
- Ask us to delete your personal information.
We aim to respond to these requests as quickly as possible. If you need to make changes or have concerns, just reach out—we’re here to help.
Cookies and IP Addresses
Our website uses cookies to improve your experience. These small data files help us:
- Personalize content based on your preferences.
- Save your login details, so you don’t have to enter them every time.
- Understand how you use our site, helping us improve navigation and functionality.
Cookies make browsing smoother and more convenient, but you can always manage or disable them in your browser settings. Keep in mind that doing so may affect certain features, like automatic logins or personalized recommendations.
Links to Other Websites
Our website may include links to external sites, but we do not control their content or privacy practices. If you visit another website through a link on our site, we recommend checking their privacy policy to understand how they handle your information.
This Privacy Policy applies only to our pharmacy and the information we collect directly. We can’t guarantee the security or privacy of other sites, so it’s always a good idea to review their policies before sharing any personal details.
Cross-Border Transfers of Your Information
When you use our website, your personal information may be processed or stored in other countries where we or our service providers operate. This may include countries with different data protection laws than Australia.
We take steps to ensure your data remains protected, no matter where it’s processed. Before transferring any information internationally, we use legal safeguards like data protection agreements or other contractual clauses to keep your privacy secure.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect new features, services, or changes in how we handle your information. If we make any updates, we’ll change the “Effective Date” at the top of the policy.
To stay informed, we encourage you to review this page periodically. If any changes significantly affect your privacy rights, we’ll do our best to notify you.
Contact Us
If you have any questions or concerns about this Privacy Policy, how we handle your personal information, or anything related to privacy and security, feel free to reach out to us.
You can contact our privacy team by:
📧 Email: [email protected]
📞 Phone: +61 3 9922 1141
✉️ Mail: 211 La Trobe Street, Melbourne VIC 3000, Australia
We’re here to help and will respond as soon as possible.